Priority Services Register

Published: 22 December 2022

We recommend that people who may be vulnerable or at risk during severe weather should be on a Priority Services Register. Friends and relatives can assist those who may be in need of a bit of help to register, such as the elderly or people with serious medical conditions, or those who may not have Internet access and therefore may not have received this message. Each operator can be contacted online or by phone.

Power cuts don’t happen very often, but if the electricity, gas or water supply network is damaged or develops a fault, engineers work around the clock 24/7 to restore supplies as quickly as is safely possible. Being on a Priority Services Register will ensure that extra support will be received if the customer experiences an outage.

Electricity
UK Power Networks – most of the SE of England https://www.ukpowernetworks.co.uk/power-cut/priority-services/about-the-priority-services-register
SSEN – parts of the West of Sussex https://www.ssen.co.uk/PriorityServices/

Water
Southern Water https://www.southernwater.co.uk/help-advice/join-our-priority-services-register
South East Water https://www.southeastwater.co.uk/get-help/help-for-priority-customers